Contact & Support
Last Updated • Apr 28, 2026
This is the primary, publicly listed way to reach Ava Associates LLC for the lol.gl product, including account support, privacy rights requests, email provider review, communications review, payments review, security questions, and general support. A single, stable contact keeps external platform reviews and user support routed consistently.
Primary Business and Support Contact
Email (required public contact for the service): support@lol.gl. This is the address for provider review fields where a platform asks for “support email,” “abuse contact,” “compliance contact,” “privacy contact,” or “legal contact” unless a field explicitly needs a different role.
For provider or support routing, use a clear subject such as “AWS SES production access,” “communications provider review,” “data deletion request,” “billing support,” or “address verification.” Account support requests should include the sign-in email; plain-text passwords should never be sent by email.
U.S. business day response: we target an initial response within 1-2 U.S. business days for most operational and form-related questions, and sooner when a provider flags an outage or deadline. This is a goal, not a guarantee, but we are organized around provider and compliance workflows.
Public website for policy URLs: lol.gl (About, Contact, Privacy, Terms, Communications, Integrations, Email, Phone Calls, SMS Terms, Abuse; same paths as in our documentation).
Mailing and Registered Address
For Matching Submissions
The business name in postal and legal form should match: Ava Associates LLC, United States, as listed on the lines below. For street-level or state-filed registered agent addresses, ask support@lol.gl with subject “Address for provider registration / matching platform records” so we can provide the exact string that should match the Secretary of State or IRS/SS-4 record if a rejection needs reconciliation.
• Ava Associates LLC
• Operating in California, United States
External Provider Reviews
When a portal asks for “company website,” use the official public site in this file and, where appropriate, the About, Privacy, Terms, Contact, Communications, Integrations, Email, Phone Calls, SMS Program Terms, and Abuse URLs from that domain so the same story appears in the app and in the submission.
For email provider review, the standard use case is account access, onboarding, billing, security, support, service notices, and user-requested operational updates. We do not send purchased-list email or cold outbound campaigns.
For messaging and phone provider review, use the Communications Policy for the overall channel story, the SMS Program Terms for SMS-specific opt-in, message samples, STOP/HELP/START, and frequency, and the Phone Calls Policy for AI or automated voice consent, call purposes, recording/transcription notice, and opt-out handling.
For escalation after a ticket or rejection ID exists, email support@lol.gl with the full portal name, the submission ID, and a paste of the rejection or question text. We can usually reply with a corrected one-line use case, URL list, or sample to resubmit in one follow-up.
End User Support
For Product Users
The same address applies: support@lol.gl for any issue with the product, an account, or SMS/voice settings. Users can also use STOP, HELP, and (where available) START as described in the SMS Program Terms.
These pages describe lol.gl public policies for product use, privacy, communications, billing, and third-party provider review. We keep the public contact and policy links stable for users and external platforms.
Need something else?
Open the app or write to the same support address we use for provider and compliance review.