Phone Calls Policy
Last Updated • Apr 28, 2026
lol.gl may offer phone call and AI voice features for account, support, reminder, and user-requested operator conversations. This page explains consent, disclosure, permitted call purposes, opt-out, and recording or transcription handling for calls associated with Ava Associates LLC.
Permitted Call Purposes
Phone calls are limited to account setup, support, verification, billing, security, service notices, user-requested reminders, and user-configured operator conversations within the product.
lol.gl is not a robocall campaign tool, predictive dialer, lead generation service, debt collection platform, emergency service, or cold-call marketing product. Users may not use phone features to call people who have not authorized the call or whose contact would violate law, carrier rules, or provider terms.
Consent and AI Voice Disclosure
Where the product offers AI or automated voice calls, users must give separate consent for that path, or the call must be clearly user-requested in the product. The signup flow keeps AI or automated voice consent separate from SMS consent.
Calls may identify lol.gl or Ava Associates LLC and may disclose when an AI, automated voice, or operator workflow is involved. A user can decline optional calls without losing access to unrelated non-call services where the law so requires.
Users can opt out of optional calls in product settings where available or by contacting support@lol.gl. Support may ask for the account email, phone number, and approximate call time to verify and suppress the right record.
Recording, Transcription, and Call Data
Some call features may create call metadata, transcripts, summaries, or recordings when needed for the product, support, billing, quality, compliance, or abuse investigation. Where recording or transcription notice is legally required, the product or call flow must provide it before or during the call.
We use call data only to provide and protect the service, troubleshoot delivery, support the user, comply with law and provider requirements, and enforce abuse controls. We do not sell call consent records or phone numbers for third-party marketing.
No Emergency or Regulated Advice Use
Phone and AI voice features are not designed for emergency calls, public safety dispatch, medical diagnosis, legal advice, financial advice, or other regulated high-stakes decisions. Users should call local emergency services or qualified professionals directly when needed.
Calls may depend on third-party telecommunications, AI, speech, and infrastructure providers. Availability, caller ID display, answer rates, audio quality, and delivery are not guaranteed.
Sample Call Scripts
Example 1: Ava Associates / lol.gl calling about your operator setup. Your approval is needed in the app. This call may use an AI voice. You can end the call at any time or contact support@lol.gl.
Example 2: Ava Associates / lol.gl support returning your requested call about an account issue. This call may be summarized for support and compliance. Contact support@lol.gl to opt out of optional calls.
Example 3: Ava Associates / lol.gl reminder call requested in your account. You can change reminder settings in the product or contact support@lol.gl for help.
These pages describe lol.gl public policies for product use, privacy, communications, billing, and third-party provider review. We keep the public contact and policy links stable for users and external platforms.
Need something else?
Open the app or write to the same support address we use for provider and compliance review.